FAQs

Q: IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER AFTER IT’S PLACED?

A: YOU CAN CHANGE OR CANCEL YOUR ORDER VIA EMAIL: SUPPORT@SCENTANDTHREAD.COM UP TO 2 HOURS AFTER ORDER IS PLACED. IF IT IS PASSED THE 2- HOUR MARK WE SUGGEST THAT YOU GO THROUGH THE RETURN PROCESSED FOR UNOPENED, UNUSED MERCHANDISE.

Q: HOW CAN I PROCESS A RETURN OR EXCHANGE?

A: PLEASE EMAIL SUPPORT@SCENTANDTHREAD.COM TO PROCESS A RETURN OR EXCHANGE. NOTE: WE WILL ONLY ACCEPT AN EXCHANGE FROM UNOPENED, UNUSED MERCHANDISE WITHIN 7 CALENDAR DAYS FROM DATE OF DELIVERY AND RETURNS WITHIN 14 CALENDAR DAYS FROM DATE OF DELIVERY. (SEE RETURN POLICY)

Q: WHEN WILL MY ORDER SHIP?

A: WE ASK THAT YOU ALLOW 3 BUSINESS DAYS FOR YOUR ORDER TO SHIP. SHOULD THERE BE ANY DELAYS YOU WILL BE NOTIFIED AND ACCOMODATIONS WILL BE PROVIDED ACCORDINGLY. PLEASE EMAIL CUSTOMER SERVICE DIRECTLY VIA EMAIL OR SUBMIT A CONTACT FORM FOR ANY QUESTIONS OR CONCERNS.

Q: MY ORDER ARRIVED DAMAGED, WHAT DO I DO?

A: IN THE RARE OCCASION THAT YOUR ORDER ARRIVES TO YOU DAMAGED WE WILL REPLACE IT AT NO COST TO YOU. THIS INCLUDES SHIPPING. ALL DAMAGED ITEMS MUST BE REPORTED 24-48 HOURS FROM DELIVERY DATE. IN ORDER TO RECEIVE A REPLACEMENT CUSTOMER SERVICE WILL REQUIRE THAT YOU SEND THE DAMAGED PRODUCT BACK TO US FOR ASSESSMENT OR PROVIDE CLEAR, QUALITY PHOTOS OF THE DAMAGE.

Q: WHAT HAPPENS IF MY ORDER IS LATE OR DOESN’T ARRIVE?

A: USE OUR CONTACT FORM TO SUBMIT A LATE/MISSING PACKAGE CLAIM. IF YOUR ORDER DOES NOT ARRIVE AFTER 3 BUSINESS DAYS FROM DATE PF PROJECTED DELIVERY WE WILL ISSUE A REFUND/RESEND THE ITEM AT CUSTOMER’S REQUEST.